Word of mouth is a consequence of what you do: when someone — in this case IBM — recommends a supplier, they only do it if they’re sure things will go well. And so they did.
Some introductions are worth more than a thousand quotes. Ours with Laboratoire Native — the French cosmetics house behind Lierac, Phyto and Jowae — came from IBM, which pointed to us as the only solution dynamic, versatile and attentive enough — both to detail and to budget — to be trusted with the project. That kind of reference can’t be bought. We’re still by their side today.
The first project: the Ecosistema portal
The initial task had a name that was already a mission statement: Ecosistema. A portal that had to — and still has to — connect HQ with its most important clients, the pharmacies: distribution of informational materials, promotional updates, and much more. In short, making those who produce talk every day with those who sell. We built it back then, and after all these years it’s still there, working.
A long relationship is no accident
Staying beside a client for so many years isn’t luck: it’s proof that, every time, you did your part well. Over time that relationship became more than a supply contract — skills that keep evolving, deep knowledge of their dynamics, a constant exchange. So, from the portal, we went on to integrate our web and app solutions into the many training activities the company dedicates to its clients’ specialists.
- A portal that has connected HQ and pharmacies for years.
- Web and app solutions supporting the training of specialists.
- A partnership that keeps renewing, adapting to changing markets.
What it taught us
That relationships between companies aren’t signed, they’re built — one project at a time, staying close to people and not just to technology. Because technology, on its own, would strip meaning from the very people it’s meant to help. IBM, back then, got it right.
